The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.

The GDPR, one of the toughest privacy and security laws in the world, imposes obligations onto organisations everywhere that collect or target data relating to people in the EU. This commentary provides a detailed examination of the individual articles of the GDPR and is an essential resource aimed at helping legal practitioners prepare for compliance. The second edition includes guidelines on the interpretation of the GDPR published by the European Data Protection Board as well as new case law by the Court of Justice of the European Union.

The Post-Pandemic Law Firm looks at how law firms can make a paradigm shift, adopting an entirely new business model that focuses on providing outcomes, outputs, and results to their clients and internally places the wellbeing of their team as a cornerstone to the future long-term success and sustainability of the legal profession. Chapters include changes to business models, virtual and remote working, how the pandemic has affected women in the profession, the future of dispute resolution, M&A activity and changes to pricing models – all authored by highly respected practitioners in the modern legal system.

Where there is close trade between countries regulated by a free trade agreement, there is also the need for rigorous intellectual property, in particular patent protection, especially in the pharmaceutical, biotech and telecoms sectors. This book will provide readers with a structured account of the relevant enforcement procedures and substantive patent law in each country, enabling a quick compare and contrast to be made between countries and the identification of relevant issues. In-depth country chapters featured include: US, Japan, South Korea, UK, Canada, Australia, Singapore and New Zealand.

This title explores patent-eligible subject matter across major jurisdictions and technologies. With succinct discussions of case law, patent office practices, and practical prosecution strategies, this guide is intended to help patent practitioners determine where to consider filing applications, the risks and benefits of certain claim types and language, and how to increase the strength of their clients’ global patent portfolios.

Beneficial ownership registers were introduced in the European Union (EU) under the 4th and 5th Anti Money Laundering Directive, with the ultimate goal of promoting increased transparency in the financial markets. This book, prepared in association with STEP and the first to comprehensively approach this topic, provides an in-depth analysis of the beneficial ownership registers legislation in a number of EU jurisdictions as well as the UK and US. 

In-house counsel must be able to identify and comply with the non-negotiable regulatory and ethical duties expected of them by the Solicitors Regulation Authority. This book provides guidance on essential regulatory and ethical knowledge. The challenges of in-house practice are discussed with commentary on the tensions that might exist such as when the business is global or when business risks are not managed properly. It contains contributions from thought leaders and experts, and case studies and examples of disciplinary action are used to support your understanding of this essential topic.

International E-Discovery provides an analysis from across the globe of the different approaches to and cutting-edge techniques in the use of digital evidence in legal and regulatory contexts. This second edition brings the reader fully up to date with what works and what has failed and where future investment is likely to be needed, as well as containing expanded geographic coverage with more professional tips on getting ahead with best practice on a country by country basis.

Family Governance and Surplus Wealth: Sustaining Family Fortunes demystifies the topic of family governance and shows advisers and families how governance can assist with the challenges of managing and transitioning surplus wealth. It covers the characteristics and challenges of surplus wealth, why wealthy families need family governance and how family governance can help families with the successful transition of surplus wealth between the generations, and will be important reading and reference for all practitioners advising ultra-wealthy individuals and business families. 

Corporate legal teams and law firms have made significant investments in their legal project management programmes over the past few years. It is time to take stock and, more importantly, envision future interventions. Written by practitioners for practitioners, this title will benefit General Counsel, legal COOs, managing partners, practice leaders and other executives running legal services delivery teams who have initiated legal project management programmes and seek new ideas and inspiration for more value creation. Practical and illustrative examples, case studies and many shared experiences direct the reader towards the next level of proficiency in legal project management – future-proofing your matter management.